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Am a contradiction of sorts. i love going out and having a good time with friends, and i can also stay home chill out over a book or a movie.. Am very passionate about writing, so give me a topic and watch me float away into wonderland... I Am crazy about music,books,friends and my doggie... :)

Thursday, May 9, 2019

Never a dull moment around friends..




When a group of friends meet up, there is talk about everything under the sun. Ranging from relationships [whether you are in one, yearning to be in one, or confused about the one you are in now], the weather, the latest movie you saw and even a new technology you came upon.

We were four of us , catching up after a few months , the chat moved from whatsapp to the phone and we finally decided to meet at a coffee shop midpoint to all of us. After the initial round of hi hello, how are you, hows your mother-in-law, dog/kitten, wife/ husband, child, divorce proceedings, etc etc, we settled into a rhythm and began yapping about other fun aspects of life. One guy was telling us about his not so new job [it was nearly a year since he joined the company] and moved to a different city.. He was telling us how crazy life had been the past two months. Trying to find a house seemed to be have been top of his crib list, but then his tone changed and he shared with us news about his new found apartment and how awesome it was...

He was working for a leading IT company and had just moved from HR to handling ops, CRM specifically. He said this Salesforce platform was the coolest one he had seen, considering he had endured a full day session on it. But he was yet to use it and was quite worried about how he would be handling the same.

Since I had done some reading about it recently, I gave him some insights to the same. Also suggested that he sign up with a Salesforce CRM training in Chennai since he was going to be working from here for a month or more...

From what I have read, Salesforce is a cloud based CRM platform that infact has some similarities with the social networking platforms.. Being cloud based, it allows users to manage and stay connected with their customers at any given point of time. Today, with so much competition around in every possible aspect of the business, when it comes to CRM systems, it is best to take on one like Salesforce as it adapts to all needs and preferences. The most important of it all being user friendliness.

I told my friend about how the information gathered about customers can be fed into the system, changes can be made online and one can stay connected from anywhere in the world. He could be in Antarctica reaching out to his customers, or pulling out some data, it would be possible.

He was telling me how his company had a meeting few days back where they were told the business has been growing but slowly, and they need to work together to ramp it up. I agreed... Today businesses want to grow, does not matter if they are small or large sized, and so having a good & effective cloud-based data management system that can provide real time data is most crucial. While the company had only recently shifted to using Salesforce platform, the employees were given time to get a hold of it and figure their way around it.

Once again, I stressed on how important it is to sign up for a course, a Salesforce developer training in Chennai, become a certified developer or even a consultant and get hands on experience using the same. Went on to tell him that the platform can be used to
1. Compare and study how the company is faring as against the competition.
2. Manage & Maintain customer data from anywhere in the world
3. Plan migration and transition
4. Monitor and manage orders or product enquiries
5. Automatic report generation that allows you to track your own progress over a period of time..




We were so lost in our discussion that we forgot two others were sitting at the table. They were staring at us with a funny look, as if to say "woah, what just happened here..." Luckily our coffees arrived and we resumed chit chatting about other aspects of life, including a quick chit chat on a trip we have been meaning to do. We wound up and bid good bye, promising to stay connected and to give updates on whether we were in for the trip or not... I walked home, with one thought on my mind "damn, i got real lucky in the friends department... "